You can redeem serial codes from special events and purchase bonuses on the Cygames WebStore to receive exclusive items.
To redeem a code, your account must be linked to your Cygames ID. (Linking Accounts)

* This feature is not supported in certain languages.

How to Redeem Your Code

1. Sign In to the WebStore

Sign in to the Cygames WebStore. Select the user icon at the top of the screen, select Serial Code, then select the game or service you would like to input a serial code for.
The delivery method varies depending on the title.

The delivery method varies depending on the title.

2. Enter Your Code

Input your serial code exactly as it appears and select Submit.

3. Confirm the Recipient

Review the recipient account information to ensure the items are being sent to the correct account. If everything looks correct, select Send.
If you want to send items to a different account, you must first link that specific account from within the game or service. (Linking Accounts)

4. Claim Your Items

Once the confirmation message appears, launch the game or service to claim your rewards.
* Please restart the game or service before claiming your items.

How to Claim Items

Umamusume: Pretty Derby
A notification will appear on the Home screen. Select OK, and the items will be sent to your Presents.

Shadowverse: Worlds Beyond
Restart the game and check your Crate.

Important

You must be signed in to a Cygames ID that is already linked with the game or service you are inputting a serial code for.
Some serial codes are time-sensitive. Please verify the expiry date before attempting redemption.
Some codes have specific requirements that must be met before they can be redeemed. Please check the terms of your specific code.
If you encounter an error during redemption, please refer to our FAQ for support.

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