If you aren't receiving emails from Cygames ID, please review the following potential causes and solutions.

▼Potential Causes

Your email filter blocks messages containing URLs.
Your email filter blocks messages emails sent from PCs.
Your email filters blocks specific domains.ᵃ
Your email address uses the "@privaterelay.appleid.com" domain.ᵇ
Your email or app settings may be marking messages from Cygames ID as spam or preventing them from reaching you.

Additionally, there may also be an RFC (Request For Comments) violation preventing emails from reaching your address.

▼Potential RFC (Request For Comments) Violations

If you are using an email address that fits any of these criteria, please try using another email address instead.

ᵃ Cygames ID messages will be sent from the "@cygames.com" domain.
ᵇ For details regarding "@privaterelay.appleid.com", please check our guide here.

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