If you are using an "ezweb.ne.jp" or "au.com" email address and have not received a reply from Cygames ID User Support, it may be due to your au spam filter settings.

Please check your spam filter settings or contact us again using a different domain.

About Spam Filter Settings
Safe Senders List (受信リスト設定):
- When setting up your safe senders list, please select Matching Domain (ドメイン一致) and make sure that you can receive emails from "@cygames.com".

Anti-Spoofing (なりすまし規制):
- If you have set up anti-spoofing, you may not be able to receive our e-mails.
- Please add "@cygames.com" to your safe senders list.

Please refer to the official au website for detailed instructions.

We apologize for the inconvenience, but please check your settings before contacting us.

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