If the screen turns white or freezes while you're using Cygames ID or Cygames WebStore, try the following suggestions.

1. Check your device's specifications to ensure it has the minimum requirements needed to run the website.
Additionally, some browsers, such as Internet Explorer, Firefox, and Brave, are not supported. Please make sure you're viewing the site on a supported browser (see link below).
https://support.cygames.com/hc/en-us/articles/5485704422686

2. Some browser extensions, including ad blockers, may prevent parts of the website from loading correctly. Turning these extensions off may resolve the issue. If you're viewing the site with WebView, we recommend trying again using one of the recommended browsers.

3. Restart your device.

4. Clear your browser's cache.

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